RETURN & REFUND POLICY

At Deliciano, we maintain strict quality control across all our flavours and colours. Since our products are perishable, food-grade items, we follow firm guidelines to ensure safety and fairness.

1. RETURNS

General Rule: There are "No Returns" on delivered goods.
The range of products is "Perishable/Food Items." Once a food item leaves your chain of custody, it is legally considered tampered with and cannot be resold.
No refunds or exchanges will be given because a customer "didn't like the taste." Taste is subjective.

2. DAMAGES & DEFECTS

Eligibility: Refunds or Replacements are valid only for:

Physical damage (broken glass).
Leakage (seal breach).
Wrong product delivered.
Expired product delivered (rare, but covers you legally).

Burden of Proof: The customer must provide visual proof:
Photo of the shipping label.
Photo of the outer packaging.
Photo/Video of the damaged product.

We highly recommend and encourage every customer to capture the “Unboxing Video” to make the claim process smoother.

Reporting Window: Strict 48-hour limit from the time of delivery marking.

3. CANCELLATIONS
Pre-Dispatch: 100% refund allowed if the order hasn’t been processed by the warehouse.
Post-Dispatch: Zero cancellations. Once the AWB/tracking number is generated and picked up, the order is locked.
Refusal at Doorstep: If a customer rejects delivery without valid reason, you may deduct two-way shipping costs (Forward + RTO).

4. REFUNDS
Replacement First Policy: We prioritise sending a FREE replacement of the flavour ordered.

Refund only if stock is unavailable.
Refunds are credited to the original payment source only.
Processing Time: 5–7 business days after approval.

5. “MISSING” PACKAGES

In case of a missing package where the courier company marks it as “Delivered,” but the customer hasn’t received it.

Must be reported within 24 hours of the delivery status.
We will initiate an investigation with the logistics partner.
Refund issued only after the courier confirms loss/misdelivery.